iConvergence is a Cisco Certified Partner (Advance Voice Certified) and Value-Added Reseller (VAR) specializing in converged network design, implementation, and consulting. A converged network is one that integrates voice, video, and data onto a single wiring infrastructure. This technology differs greatly compared to traditional TDM based voice and video networks. Because of this difference, various niche skills and knowledge are required to properly design, implement, secure, and maintain this type network. As IP Telephony is a core component of our company, iConvergence is clearly focused on this technology and on customer satisfaction which makes us ideally suited to provide clients with the highest levels of service required to ensure a successful project.
iConvergence provides client organizations with access to highly skilled engineers who have a vast degree of experience and knowledge in Unified Communications and advanced Voice over IP (VOIP) networks. We have been in business for nearly 12 years with over 100 years combined experience in VOIP and Cisco Call Manager and Unity installation, troubleshooting, and project management. This experience enables a clear view of technological changes and market advances as well as the financial finesse and adaptability to accommodate these changes. iConvergence is well positioned with strong financials, abundant capital commitment and a network of engineering resources to address the requirements of any large-scale deployment or catastrophic recovery and we have a strong track record of many successful deployments of converged technology throughout the Southeast United States.
With the same customer-centric approach that iConvergence has taken with Unified Communications; we also have the scope, reach and dedicated resources to provide clients with access to the latest Server, Desktop and Storage Virtualization solutions as well. We are proud to be a Professional Reseller Partner with VMware as our hypervisor of choice for Server Virtualization. As for our customer’s data storage and backup infrastructure needs, we have partnered with EMC, the industry’s recognized storage leader.
Many of the top IT trends in recent years have centered on “Consolidation” and cost savings. With this in mind, iConvergence has invested the time and resources to be in a position to assist client organizations with implementing the most effective “virtual strategy” for their IT environments.
As iConvergence has continued to grow our portfolio of services, it was only a matter of time before we reached the clouds –Cloud Services, that is! From Hosted Exchange and Cloud-based Data Backup Services to Remote Monitoring and Hosted VoIP/Video Conferencing Solutions, iConvergence has positioned itself to be a well-rounded Managed Service Provider (MSP)for our customers that want to offload the management of some and/or all of their internal IT infrastructure and applications.
iConvergence is based in Lafayette, Louisiana, with an additional full-service office in New Orleans as well as a Sales Office in Baton Rouge. We serve customers throughout the Gulf Coast Region, providing organizations with a consistent and dependable resource for highly skilled network engineers and network hardware. Our goal is to unburden our clients from excessive operational downtime and time spent in evaluation of advanced network solutions. Clients rely on our engineers and account managers as trusted advisors to ensure the most efficient, effective and state of art solutions to their needs.
When contacting our references, prospective clients find that our customers look to iConvergence’s engineering staff as an affordable extension of their in-house team. We look to truly partner with our clients by learning their unique business processes so that we can design and implement comprehensive technology solutions that will positively affect the client’s overall business operations. We implement solutions that create tangible efficiency and productivity enhancements which allow our clients to realize a comfortable and sometimes rapid return on investment from their Unified Communications and/or Virtualization installations.
The network vendors and manufacturers we partner with also recognize the outstanding engineering and account management talent here at iConvergence. We are a Member of IMSN (Ingram Micro Services Network), a Nationwide 800 member IT Professional services organization. For Cisco’s 2010-11 Fiscal year, iConvergence was the #1 Cisco Unified Communications Partner in a Four (4) state region. In 2007, iConvergence was selected by Cisco to be one of only 15 worldwide Partners to be on the beta team for the UC500 Product Line. iConvergence and one of our Lafayette clients, Kaliste Saloom, III, received international accolades at Cisco’s worldwide Partner Summit for being one of the first successful deployments of this cutting edge technology at that time.
iConvergence takes great pride in being a trusted advisor for our customers. We have implemented IP Telephony and Data Center/Virtualization Solutions for client networks from eight (8) users in size to over 4000 users and we take great pride in our customer service approach to all of our clients, regardless of their size.
At iConvergence, we recognize that the challenge is to execute consistently. Our goal is to maintain a 100% satisfaction across our entire customer base. We would encourage you to contact any of our current customers as well as our manufacturer partners and inquire as to our consistency and integrity.