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How well do you manage IT?

Maximize your IT staff’s time and productivity with Managed Services from iConvergence. It’s like having a complete IT team at the ready, 24/7/365.
Infrastructure

Infrastructure

Help Desk

Help Desk

Cyber Security

Cyber Security

Virtual CIO

Virtual CIO

Managed IT Services: INFRASTRUCTURE

Managed IT Services: INFRASTRUCTURE

Infrastructure services from iConvergence feature management, maintenance and monitoring services for you entire IT infrastructure including network hardware, applications and all endpoints. We help with IT planning, procurement, and budgeting.

Our expert engineers optimize and protect your entire network infrastructure including:

  • Routine maintenance
  • Patch management and software updates
  • Alert management and issue resolution
  • Proactive troubleshoot and fix
  • Robust ticketing system and full-scale reporting
  • Problem and change management tracking
Managed IT Services: HELP DESK

Managed IT Services: HELP DESK

iConvergence Help Desk pairs your business with our expert engineers to provide you with direct and immediate access to Level I, II, and III remediation and support.

Your dedicated team of engineers from iConvergence, manage and support end-users by providing:

  • Workstation—Desktop Support
  • Outlook—Exchange and Office 365 Support
  • Remote Access and Mobile Device Support
  • Application Support
  • Problem and Change Management Tracking
  • Issue Based Ticketing and Extensive Reporting
Managed IT Services: CYBERSECURITY

Managed IT Services: CYBERSECURITY

iConvergence Cybersecurity combines best-of-breed security hardware and software with our team of expert engineers to protect your business, assets and users.

The iConvergence managed services platform includes:

  • Zero-hour Business Class Endpoint Protection
  • Email Filtering, Security and Continuity
  • Monitoring, Maintenance and Patch Management
  • Password Policy Monitoring and Management
  • Security Appliance Monitoring and Management
  • Backup-Disaster Recovery Monitoring and Management
Managed IT Services: VIRTUAL CIO

Managed IT Services: VIRTUAL CIO

Many businesses don’t have the budget to employ a full-time CIO (Chief Information Officer), but they still have the IT-specific leadership needs this role provides.

iConvergence gives your business access to a Virtual CIO, filling this strategic role for the organization without paying a full-time salary and benefits.

The iConvergence Virtual CIO gives your business a roadmap for success through:

  • Technology Planning: We develop a consistent and forward-looking technology plan, aligned with business goals and budgetary requirements.
  • Technology Implementations: Experienced project management of the latest technology implementations to keep your large IT projects on track, successful, and efficient.
  • IT Budgeting: Making IT more effective for your business through understanding your budget needs.
  • Executive or Board Meetings: Join executive level meetings and provide assessment reports of IT operations and infrastructure.
  • IT Assessments: Providing an expert and objective look at where your IT department is now and a plan to get it where it needs to be.
  • Business Continuity Planning: Helping you plan and prepare for disaster so your business can resume operations as quickly as possible.

Productivity is the life-blood of the modern business, and everyone today has an opinion about how to increase employee productivity.

Time and productivity are the same, and precious hours and minutes are in short supply. Our managed services give your employees back their time and open the door to unbridled productivity. It’s that simple.

Imagine what can happen when skilled IT workers have more time to devote to helping the company succeed rather than fighting infrastructure fires or performing routine activities like software patching.

Don’t crush your IT employee’s passion for technology by forcing them to waste time on routine tasks. Leave that to us.

Your dedicated support team includes:

  • Technical Account Manager
  • Support Team Lead Engineer
  • Senior Engineers—Escalation Specialists
  • System Engineers and Level 2-3 Help Desk Technicians
  • Procurement Manager
  • System Architects and Project Managers
  • Virtual Chief Information Security Officer (VCISO)
  • Virtual Chief Information Officer (VCIO)

Why iConvergence—Why Managed IT Services?

  • Increase efficiency and performance, and give your business a competitive edge
  • Gain control over IT costs and reduce labor spend
  • Unlock access to an increased level of knowledge, certifications, and experience
  • Quickly and successfully implement the latest technologies
  • Enhance productivity and profitably
  • Let us take on the duties of managing your IT infrastructure so you can focus on your core business
  • Reduce risk—add security and compliance
Peace of Mind | Decreased Downtime | No Disruptions | Predictability
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